Listen to “205. Methods to Manage the Inbox Madness w/ Melissa Gratias” on Spreaker.
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Too many of us start our work days with 300 unopened emails in our inboxes. Or 3,000. It causes us to shut down mentally because, on a visceral level, we understand that every unopened email is an unmade decision.
The psychology behind the overwhelm of email overload focuses on productivity as a skill, not a personality trait. Fortunately, the solution to making progress in your email inbox is easier than it may seem — and based entirely on how you work and thrive.
Our guest today is psychologist and productivity expert Dr. Melissa Gratias. Melissa is the Owner and Principal of Progress Not Perfection. She’s also featured in the award-winning BombBomb documentary “Dear {first_name}: A Business Case Against Digital Pollution.”
Melissa is passionate about the dissonance between human connection and our virtual work interactions. Why do we, in a sense, gear up for battle whenever we interact with those we work with daily?
In addition to her current role, Melissa is a speaker, author, blogger, and coach. Today, she shares her thoughts on decision fatigue and the psychology behind the impossible goal of getting every task on our list done (and how this directly relates to our need for human connection).
Melissa also offers practical tips to achieve an organized workday and shares her thoughts on underlying hindrances to success. She also talks about how increasing trust in others creates healthy lines of work-life balance — allowing us to work at our fullest potential. “When we are willing to open ourselves up to the other humans we work with, we open up lines of communication, and we increase trust,” she said.
Listen in and learn:
• How to prioritize progress above perfection
• Why your inbox is a train station platform
• What tricks can help you achieve a sustainably organized workday
• How to discern the difference between effective and efficient
• Which underlying problems keep people from achieving success
Methods to Manage the Inbox Madness
Hear Episode 205 and any other conversation on The Customer Experience Podcast in your favorite podcast app …
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We also embed the full conversation and make it searchable right here in these blog posts. The recording with Melissa Gratias is right here …
Listen to “205. Methods to Manage the Inbox Madness w/ Melissa Gratias” on Spreaker.
Video Highlights: Methods to Manage the Inbox Madness
Check out the top five video highlights from the discussion with Melissa Gratias…
1. Customer Experience is Feeling Seen, Validated, and Ready to Buy
2. One Size Fits One
3. The Productivity Problem
4. Digital Pollution
5. Quality Versus Quantity in Sales Outreach
Bonus: Melissa’s Full Interview for “Dear {first_name}”
Bonus: Dear {first_name}: A Business Case Against Digital Pollution
Links Related to This Conversation:
- Dr. Melissa Gratias on LinkedIn
- MelissaGratias.com
- 4 Ways to Estimate How Long a Task Will Take
- JenDangelo.com
Other Episodes You’ll Enjoy:
- Episode 202 with Dr. Erik Huffman, “The Death of Distance in a Digitally Polluted World”
- Episode 203 with Andrew Brodsky, “What’s Wrong With Authenticity?”
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