Apple Podcasts | Spotify | Google Podcasts | Stitcher You’re brand new to your customer experience (CX) role, which is brand new at your company. Everyone’s looking to... read more
Apple Podcasts | Spotify | Google Podcasts | Stitcher The best conversation that you can have with a customer is one in which they don’t walk away without... read more
Apple Podcasts | Google Podcasts | Stitcher | Spotify Great employee experience (EX) drives great customer experience (CX). Great CX drives revenue growth. And great CX reinforces... read more
Apple Podcasts | Spotify | Google Podcasts | Stitcher Yes, everyone should want customer experience (CX) to be an integral part of their organization’s DNA. But they should... read more
Apple Podcasts | Spotify | Google Podcasts | Stitcher The last cold email you received was probably disengaging at best and annoying at worst. This is likely the... read more
Apple Podcasts | Spotify | Google Podcasts | Stitcher Are you using technology that creates barriers between you and your customers? Because spam, robocalls, and LinkedIn automations may... read more
Apple Podcasts | Spotify | Google Podcasts | Stitcher A sales conversation, a customer service conversation, and a sales coaching session are, at heart, two-person improvisational scenes. The... read more
Apple Podcasts | Spotify | Google Podcasts | Stitcher A customer walks into a metaphorical restaurant, refuses to look at a menu, and orders the chef special with... read more
Apple Podcasts | Spotify | Google Podcasts | Stitcher Just because someone fills out a form doesn’t mean they’re ready to talk to a salesperson. Two problems stem... read more