Shep Hyken is all about good habits. So much so, that he wrote a book about it – "Be Amazing or Go Home: Seven Customer Service Habits That... read more
“The best version of you is a powerful, charismatic, and authentic communicator.” This statement encompasses what Vanessa Van Edwards strives to do with Science of People, the popular... read more
An amazing customer experience stems from providing a great employee experience. To retain your best team members, they need to be valued. The best sales advice you can take... read more
If you've been thinking at all about implement video into your sales process, your customer success playbooks, or anywhere else along the customer journey — and let’s face it,... read more
Joe Caprio is passionate about finding ways to enable your sales team to thrive. He was a loyal Chorus.ai customer before joining the sales enablement software company as... read more
“As our interactions with artificially intelligent agents become more humanlike through natural language algorithms, we will begin to have conversations with machines. We will build empathic relationships with those... read more
When Scott Barker got his start in sales, he went in willing to learn and wanting a view of the bigger picture: sales, marketing, customer success - all of... read more
My wife and I recently undertook one of the more daunting and potentially peril-fraught consumer missions: buying a car. And if there aren't customer experience lessons in that process,... read more
“What have I done that's consistent in my sales process?” This is a question many of us should be asking ourselves. And after years of working in sales for... read more