Apple Podcasts | Google Podcasts | Stitcher | Spotify In terms of connecting and communicating, are you a text-based person? Or are you better on the phone? We... read more
Apple Podcasts | Spotify | Google Podcasts | Stitcher Transparency. Collaboration. Agreed-upon outcomes. Live performance data. Shared success. These are important trends for the future of customer relationships... read more
Apple Podcasts | Spotify | Google Podcasts | Stitcher About a year ago, our visual conception of “teamwork at work” looked like people wearing business casual attire brainstorming... read more
Apple Podcasts | Spotify | Google Podcasts | Stitcher The biggest endorsement isn’t earning Fortune’s #1 spot for World’s Best Workplaces for the second year in a row.... read more
Apple Podcasts | Google Podcasts | Stitcher | Spotify No matter what your company does, delighting customers to the extent that they never want to work with anyone... read more
Apple Podcasts | Google Podcasts | Stitcher | Spotify Writing and publishing a book opened doors that we didn’t know existed. We met new people, found new opportunities,... read more
Apple Podcasts | Google Podcasts | Stitcher | Spotify Imagine you’re a new sales development representative (SDR), and your manager's expectation is some variation of "Shut up and... read more
Apple Podcasts | Google Podcasts | Stitcher | Spotify You're in a new company and in a new customer experience (CX) role. So, what should the next 30,... read more
Apple Podcasts | Google Podcasts | Stitcher | Spotify One of the jobs of Customer Success (CS) is to close the little loop — to answer a customer's... read more