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8 Notable Customer Retention Strategies to Combat Churn

Did you know that it costs five times more to attract new customers than it does to retain current ones? This makes customer retention a crucial component of your business!... read more
August 11th, 2020  |  Customer Experience, Customer Success
Using video in ABM Strategy

Why Your ABM Strategy Must Include Personal Video (Plus 4 Easy Ways to Pull it Off!)

Personalization is a key aspect of any ABM strategy. According to Terminus, personalization inside of your ABM tactics has an even deeper meaning. “Personalization in ABM requires you to consider... read more
March 9th, 2020  |  Customer Experience, Sales Professional, Ways to Use
video, customer journey, video message, customer moments, customer experience

Video Belongs In These 3 Moments In Your Customer Journey

  Listen to "52. Video Belongs In These 3 Moments In Your Customer Journey w/ Ethan Beute" on Spreaker. Apple Podcasts | Google Podcasts | Stitcher | Spotify   If... read more
December 30th, 2019  |  Customer Experience, The Customer Experience Podcast, The CX Podcast

Creating An Extraordinary Customer Experience With Video

Do you ever consider how your customer experience affects your brand? Chances are, even with the best, there’s room to improve the most essential part of your business. Studies show... read more
November 14th, 2019  |  Customer Experience, Customer Success

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