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Integration with BombBomb + Zendesk

Add BombBomb videos to Zendesk ticket responses using the in-ticket video panel—native integration.
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BombBomb + Zendesk

BombBomb integrates natively with Zendesk, letting your support team record or insert videos directly into ticket responses. Agents can access their BombBomb library or record new videos from within Zendesk to resolve issues faster and build better customer relationships.

  • Add videos without leaving Zendesk
  • Resolve issues faster with visual explanations
  • Build better customer relationships with personal touch

What does it do?

Bring clarity and connection to support with video replies directly in Zendesk tickets.

Use the in-ticket video panel

Install the BombBomb app from the Zendesk Marketplace to get an in-ticket video panel where agents can add videos to responses without switching tools.

Record or select from your video library

Record new videos to address specific customer issues or select from existing videos in your BombBomb library for common support scenarios.

Insert videos into tickets, macros, or replies

Add BombBomb videos to Zendesk tickets, macros, or replies to provide visual explanations and personal support experiences.

Install from Zendesk Marketplace

Install the BombBomb app from the Zendesk Marketplace, log into your BombBomb account, and use the in-ticket video panel to add videos to responses.

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