Human, helpful, and relevant. If the goal of your team and your organization is to bring these three qualities to life, you’re on your way to delivering a great... read more
Recent Posts
Imagine a culture in which the company’s employees find as much joy in the customer experience as as their customers do. For our guests on this episode of The... read more
Creating great consumer education video content can help your business thrive. We know this because we’ve seen our top video influencers in real estate thrive in this video niche by... read more
Do you know what language your customers speak? No, I don’t mean English or Spanish. When a customer has a different background, experience, and perspective than your own,... read more
There’s something that I’m tired of. I think you're probably tired of it, too. So, I decided to reach out to you, to collect your thoughts, experiences, and... read more
For any company - including yours - not all customers are created equal. Some are far more profitable than others. So it’s fundamentally important to know where, when,... read more
How did “customer experience” become such a powerful, driving force of differentiation between companies - and a force of attraction or repulsion? Part of the answer to this... read more
You’re here for a reason. You know you need to start using video, but you’re not sure it’s the right fit for you. Maybe you’ve even tried to send videos... read more
