Sometimes it’s a bad thing when the sales team closes the deal. A customer experience may involve a salesperson promising something that the customer success team can’t deliver. This... read more
Recent Posts
Some people come to BombBomb looking for a differentiator. And in our service, people find exactly that - a way to help you stand out and to have people feel... read more
If you want to know why customers leave and how to win them back, you're in the right place. Our guest this week is David Avrin, a customer experience... read more
“With any brand that you frequent, that you're fond of, or that you use, there's been a journey of some kind,” says Kurt Bartolich, the founder of GUTS Branding,... read more
If you're using BombBomb, then you've probably seen the great results that come from video email. With this gude, we're here to help you see great results from your social... read more
It's said that empathy is the ability to walk a mile in someone else’s shoes. For Rachel Ostrander, the Director of Runner Experience at Brooks Running, customer experience is... read more
Whether you’re selling to a customer online or speaking in front of a live audience, communicating a shared belief connects us. To dive into that concept, I spoke with... read more
Your content is embedded into your customer experience. When done well, content acts "always in service to the customer" while it simultaneously works in service to our brand, our... read more
