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Ethan Beute, TED Talk, TEDx Talk, TEDx, UCCS, BombBomb, video message, video messaging, video email, epidemic of facelessness

The Flight Back to the Face: A TEDx Talk

  Apple Podcasts | Google Podcasts | Stitcher | Spotify   In terms of connecting and communicating, are you a text-based person? Or are you better on the phone? We... read more
February 25th, 2021  |  The Customer Experience Podcast, The CX Podcast
Scott McCorkle, MetaCX, enterprise software, enterprise CRM, customer relationships, proof of performance, desired outcomes

Transforming Customer Relationships with Transparency and Collaboration

  Apple Podcasts | Spotify | Google Podcasts | Stitcher   Transparency. Collaboration. Agreed-upon outcomes. Live performance data. Shared success. These are important trends for the future of customer relationships... read more
February 23rd, 2021  |  The Customer Experience Podcast, The CX Podcast
Grant Farhall, Getty, Getty Images, iStock, iStock photo, image search, imagery, content marketing, authenticity, authentic images

CX at Getty Images: Shifting to Authenticity and Evoking Emotion

  Apple Podcasts | Spotify | Google Podcasts | Stitcher   About a year ago, our visual conception of “teamwork at work” looked like people wearing business casual attire brainstorming... read more
February 16th, 2021  |  The Customer Experience Podcast, The CX Podcast
Steve Cox, Kristie Ornelas, customer experience, Cisco CX, Cisco, Cisco Customer Experience, Employee Experience, diversity, inclusion, giveback

3 Ways to Elevate EX from the World’s Best Workplace

  Apple Podcasts | Spotify | Google Podcasts | Stitcher   The biggest endorsement isn’t earning Fortune’s #1 spot for World’s Best Workplaces for the second year in a row.... read more
February 9th, 2021  |  The Customer Experience Podcast, The CX Podcast
Brittany Hodak, Superfan, Superfans, Customer Experience, CX

The ABCs of Creating Superfans

  Apple Podcasts | Google Podcasts | Stitcher | Spotify   No matter what your company does, delighting customers to the extent that they never want to work with anyone... read more
February 2nd, 2021  |  The Customer Experience Podcast, The CX Podcast
write a book, publish a book, sell a book, Ethan Beute, Rehumanize Your Business, publishing deal, book promotion, book sales

The 6 Ps of Writing, Publishing, and Selling Your Book (Part 2 of 2)

  Apple Podcasts | Google Podcasts | Stitcher | Spotify   Writing and publishing a book opened doors that we didn’t know existed. We met new people, found new opportunities,... read more
January 28th, 2021  |  The Customer Experience Podcast, The CX Podcast
Ernest Owusu, business development, sales development, BDR, SDR, customer experience podcast

The 3 Cs That Make or Break the SDR Experience

  Apple Podcasts | Google Podcasts | Stitcher | Spotify   Imagine you’re a new sales development representative (SDR), and your manager's expectation is some variation of "Shut up and... read more
January 26th, 2021  |  The Customer Experience Podcast, The CX Podcast
Jeff Breunsbach, Gain Grow Retain, customer community, customer experience, Higher Logic, Customer Imperative, new CX role

Your First 30, 60, and 90 Days in a New CX Role

  Apple Podcasts | Google Podcasts | Stitcher | Spotify   You're in a new company and in a new customer experience (CX) role. So, what should the next 30,... read more
January 19th, 2021  |  The Customer Experience Podcast, The CX Podcast
voice of the customer, customer feedback, product marketing, Lauren Culbertson, LoopVOC, feedback loop

Closing Both Loops with Voice of the Customer

  Apple Podcasts | Google Podcasts | Stitcher | Spotify   One of the jobs of Customer Success (CS) is to close the little loop — to answer a customer's... read more
January 12th, 2021  |  The Customer Experience Podcast, The CX Podcast
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Recent Posts

  • The Flight Back to the Face: A TEDx Talk
  • Transforming Customer Relationships with Transparency and Collaboration
  • CX at Getty Images: Shifting to Authenticity and Evoking Emotion
  • 9 Ways to Improve Sales Performance in 2021: Make This Your Most Successful Year Yet
  • 3 Ways to Elevate EX from the World’s Best Workplace
  • The ABCs of Creating Superfans
  • How to Show Empathy in Sales: Building Trust in a Digital World
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