iTunes / Apple Podcasts | Google Podcasts | Google Play | Stitcher | Spotify Buyer’s remorse is a seemingly inevitable feeling after a purchase or commitment. It's happened... read more
iTunes / Apple Podcasts | Google Podcasts | Google Play | Stitcher | Spotify We’ve all been affected in one way or another by the COVID-19 pandemic -... read more
iTunes / Apple Podcasts | Google Podcasts | Google Play | Stitcher | Spotify For all the conversation it's getting, CX is in a pretty bad state, according... read more
iTunes / Apple Podcasts | Spotify | Stitcher | Google Podcasts | Google Play Want to know if a customer's with you for the long haul? Want to... read more
Apple Podcasts / iTunes | Spotify | Google Play | Google Podcasts | Stitcher How do you think of the customer lifecycle? Is it linear - starting with... read more
Apple Podcasts / iTunes | Google Podcasts | Google Play | Stitcher | Spotify If you’re looking to grow your business, then having a raving fan base can... read more
Apple Podcasts / iTunes | Google Podcasts | Google Play | Stitcher | Spotify Because you're visiting this post and listening to The Customer Experience Podcast, I can... read more
Apple Podcasts / iTunes | Google Podcasts | Google Play | Stitcher | Spotify Imagine if creating connection and building relationships translated into business growth and success. Wouldn’t... read more
Apple Podcasts / iTunes | Google Podcasts | Google Play | Stitcher | Spotify If we want to be more strategic marketers, we need to ask better questions.... read more