Did you know that it costs five times more to attract new customers than it does to retain current ones? This makes customer retention a crucial component of your business!... read more
Do you ever consider how your customer experience affects your brand? Chances are, even with the best, there’s room to improve the most essential part of your business. Studies show... read more
Adopting video email into the process your sales team uses can be exciting. We’ve seen year over year of incredible results that take place when sales teams begin to incorporate... read more
Last week, BombBomb hosted our very first Rehumanize Video Influencers Summit - a first-of-its-kind event to help business professionals rehumanize their businesses and communication with video. Hundreds of people flew... read more
It’s not enough anymore to sell your product to customers and deliver good customer service. Aiming for customer satisfaction is a primary goal with a lot of businesses, but the... read more
When we talk about starting, being, or doing Customer Success, there’s not much that can be guaranteed. Companies are nothing short of snowflakes, and objectives like “success” or “change” or “growth”... read more
We spoke with four of our employees who began their careers at BombBomb in Customer Success and have since taken their knowledge to other areas of our business. Check... read more
Check out our original article on this topic, "Bridging the Gap Between Sales and Customer Success: Why Customer Success Cares About Sales" by clicking here. It’s no surprise that... read more
Like a well-oiled machine, a company experiences the smoothest forward movement when all of its parts are working together. However, we still (and often) forget along the way that... read more