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8 Notable Customer Retention Strategies to Combat Churn

Did you know that it costs five times more to attract new customers than it does to retain current ones? This makes customer retention a crucial component of your business!... read more
August 11th, 2020  |  Customer Experience, Customer Success

Creating An Extraordinary Customer Experience With Video

Do you ever consider how your customer experience affects your brand? Chances are, even with the best, there’s room to improve the most essential part of your business. Studies show... read more
November 14th, 2019  |  Customer Experience, Customer Success
Sales Team

Why Video Doesn’t Work For Your Sales Team (And How to Change That)

Adopting video email into the process your sales team uses can be exciting. We’ve seen year over year of incredible results that take place when sales teams begin to incorporate... read more
September 6th, 2019  |  Business Tips, Customer Success, Email Strategy, Integrations, Sales Professional, Success Stories

Top 5 Takeaways From the BombBomb Sessions at Rehumanize 2019

Last week, BombBomb hosted our very first Rehumanize Video Influencers Summit - a first-of-its-kind event to help business professionals rehumanize their businesses and communication with video. Hundreds of people flew... read more
May 14th, 2019  |  Customer Success
Empower Your Customers

Nurturing Customer Relationships: How to Empower Your Customers, Leads, and Clients

It’s not enough anymore to sell your product to customers and deliver good customer service. Aiming for customer satisfaction is a primary goal with a lot of businesses, but the... read more
February 18th, 2019  |  Customer Success
Customer Success Team

Doing Customer Success the “Right” Way

When we talk about starting, being, or doing Customer Success, there’s not much that can be guaranteed. Companies are nothing short of snowflakes, and objectives like “success” or “change” or “growth”... read more
February 18th, 2019  |  Customer Success

Career progression with Customer Success: Why all your employees should start here

  We spoke with four of our employees who began their careers at BombBomb in Customer Success and have since taken their knowledge to other areas of our business. Check... read more
November 9th, 2018  |  Customer Success
How Customer Success Helps Sales Win More Opportunities

Bridging the Gap Between Sales and Customer Success, Pt. 2: How Customer Success helps Sales win more opportunities

Check out our original article on this topic, "Bridging the Gap Between Sales and Customer Success: Why Customer Success Cares About Sales" by clicking here.   It’s no surprise that... read more
October 1st, 2018  |  Customer Success
Why Customer Success Cares About Sales

Bridging the Gap Between Sales and Customer Success: Why Customer Success Cares About Sales

  Like a well-oiled machine, a company experiences the smoothest forward movement when all of its parts are working together. However, we still (and often) forget along the way that... read more
September 26th, 2018  |  Customer Success
6 Platforms That Help with Relationship Building

6 Technology Platforms to Help Rehumanize the Customer Experience

  Building one-to-one relationships with customers is ideal, but can feel impossible for today’s Customer Success Manager (CSM). A lot of CSMs are out there crushing it every day, being... read more
July 10th, 2018  |  Customer Success
5 Proven Strategies for Effective Video Emails

5 Proven Strategies for Effective Video Emails

You only have seven seconds to make a first impression. This not only applies to in-person interactions, but also to the emails you send. Within seconds of opening your messages,... read more
January 28th, 2018  |  Customer Success, Sales Professional, Tips and Training, Ways to Use

Recent Posts

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  • The Process to Drive Revenue with Video Messaging
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  • Shifting a Culture to Customer Centricity
  • Building Trust in High-Stakes Environments