Last week, BombBomb hosted our very first Rehumanize Video Influencers Summit - a first-of-its-kind event to help business professionals rehumanize their businesses and communication with video. Hundreds of people flew... read more
The BombBomb Customer Care team is nothing less than a panel of rockstars. If you’ve spoken to our Customer Care team, whether you’ve had a technical issue with your account... read more
It’s not enough anymore to sell your product to customers and deliver good customer service. Aiming for customer satisfaction is a primary goal with a lot of businesses, but the... read more
When we talk about starting, being, or doing Customer Success, there’s not much that can be guaranteed. Companies are nothing short of snowflakes, and objectives like “success” or “change” or “growth”... read more
We spoke with four of our employees who began their careers at BombBomb in Customer Success and have since taken their knowledge to other areas of our business. Check... read more
You only have seven seconds to make a first impression. This not only applies to in-person interactions, but also to the emails you send. Within seconds of opening your messages,... read more
Check out our original article on this topic, "Bridging the Gap Between Sales and Customer Success: Why Customer Success Cares About Sales" by clicking here. It’s no surprise that... read more
Like a well-oiled machine, a company experiences the smoothest forward movement when all of its parts are working together. However, we still (and often) forget along the way that... read more
Building one-to-one relationships with customers is ideal, but can feel impossible for today’s Customer Success Manager (CSM). A lot of CSMs are out there crushing it every day, being... read more