Firing Your Villains & Leading with Vulnerability

Last Updated October 15th, 2021

Heather Monahan, Confidence Creator, Overcome Your Villains, vulnerability, sales, entrepreneur, entrepreneurship, beliefs, actions, knowledge

Apple Podcasts | Spotify | Google Podcasts | Amazon

 

Ignoring an antagonistic relationship at work is one of the more damaging things you can do to yourself. At best, working with someone in a toxic situation hinders your potential and prevents you from bringing positive influences into your life. But at worst, a hostile workplace relationship takes a toll on your physical, emotional, and mental health.

Today’s guest, Heather Monahan, is the CEO at Boss in Heels and a faculty member at Harvard University. Before pivoting to these prestigious roles, she was fired from her previous job in the media industry by her antagonist (despite doubling revenue to over $200 million).

But there was wisdom to be gained from the experience. The unexpected isn’t always a bad thing. The experience of being let go helped Heather develop confidence and learn to overcome her villains – both life-changing lessons she now shares with others.

In addition to her current roles, Heather is a renowned keynote speaker, #GirlsClub Thought Leader of The Year, and the bestselling author of Confidence Creator. Her latest book, Overcome Your Villains: Mastering Your Beliefs, Actions, and Knowledge to Overcome Adversity, will be released in November 2021.

Heather highlights that company leaders should choose to lead by example — and with vulnerability. “The more that you lead as the vulnerable version of you, the more people are going to be attracted towards you. And the more you’re going to attract the right people,” she says.

Heather also recognizes that being confident and vulnerable are challenges faced by many in leadership roles. She attributes her previous lack of confidence to a struggle with perfectionism. So how did she quash this? By accepting her flaws and building a career and life around her strengths. Heather’s advice? If you want others to speak highly of you, you need to start by speaking about yourself in that same manner.

Heather and I also discussed:

How Heather was fired from a job where she was successful
What it’s like to teach sales at Harvard
How to fire your villains
What it means to set expectations for customer experience
How to provide value amidst changing markets and customers

 

 

Firing Your Villains and Leading with Vulnerability

Hear Episode 164 and any/every other conversation of The Customer Experience Podcast in your favorite podcast player …

In your podcast player, please give an extra click to rate the show (or even take a minute to leave a review) – it’s very helpful!

 

We also embed the full conversation and make it searchable right here in these blog posts. The recording with Heather Monahan is right here …

 

 

 

 

Sign up for a monthly email with CX insights and highlights


By entering your email, you are agreeing to receive occasional BombBomb news and communication. We will never sell or distribute your email address to any third party. You can manage your communication preferences here.

View our Privacy Policy.

 

 

Video Highlights: Firing Your Villains and Leading with Vulnerability

Check out the top five video highlights from the discussion with Heather Monahan

 

1. Joining the Harvard Faculty

 

 

2. Overcoming a Villain

 

 

3. Putting Yourself in Others’ Shoes

 

 

4. Asking the Clarifying Question

 

 

5. Leading With Vulnerability

 

Bonus Video: Shout Out to John Ruhlin and Giftology

 

Links Related to This Conversation:

 

 

Other Episodes You’ll Enjoy:

 

 

Subscribe, Listen, Rate, and Review The Customer Experience Podcast:

 

 

 

 

Ethan Beute

Ethan Beute | About The Author

Chief Evangelist at BombBomb, co-author of Rehumanize Your Business, and host of The Customer Experience Podcast, Ethan collects and tells stories of clearer communication, human connection, and higher conversion with simple, personal videos. BA: University of Michigan. MBA: University of Colorado-Colorado Springs. Fresh air & clean water.

Awesome content in your inbox.