TRAINING TIPS
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You want to make sure each person that sends you a referral is receiving a personal thank you. -
Beyond just saying thank you, you want to let the referring party know where the referrer is in the process. -
Continue to keep them up to date during key moments of the process.
REAL ESTATE
Thank You For Referral
SUGGESTED SCRIPT:
“Hi, (name). I just wanted to reach out and say “thank you.” I really appreciate you sending (referral) our way. He mentioned (referral’s goals) and we are going to be taking care of him and making sure he gets excellent service throughout the entire process. I wanted to tell you “thank you.” Our business wouldn’t be growing, we wouldn’t be able to do what we’re doing, without customers like you. Thank you for trusting us again to take care of the people in your life. In a few weeks, I’ll follow up with you and let you know where we are in the process so you know (referrals’ name) is being taken care of. Thanks again and I’ll talk to you later.”
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