A sales conversation, a customer service conversation, and a sales coaching session are, at heart, two-person improvisational scenes. The mindset of improv embraces the fact that human beings are unpredictable. And knowing the tenets of improvisation helps us stay nimble, emotionally aware, and focused on the other person.
His argument is that the sales funnel is actually a pyramid that looks like this: the top level is sales tools, the middle level is sales skills, and the bottom level is the humanity of the sales professional. By restoring a connection to the authenticity, emotion, and mindset of the sellers themselves, the art of sales can begin to return to the foundation of customer experience: making people’s lives better.
John is a sales speaker, a sales trainer, and the author of four books, including “The Innovation Mindset.” His clients include household names like Target, Microsoft, Hilton, Honeywell, US Bank, and the Minnesota Timberwolves. He blends principles of comedy, improv, theatre, and art to train sellers in using emotion to sell in person and via video.
• How he adapted his theatre business based on customer conversations
• What roles tools, skills, and mindset play in sales
• What the art of improvisation has to do with sales
• How to become comfortable with being uncomfortable
• Why video enhances the customer experience
The Mindset of Improv in Sales
Enjoy Episode 130 of “The Customer Experience Podcast” anywhere you go in your preferred podcast player:
After you click through, please take a few extra seconds to rate the show with just one click! It’s extremely helpful.
We also embed the full episode audio in every one of these blog posts, so you can hear — and even search — the entire conversation with improv expert John Sweeney right here:
Sign up for a monthly email with CX insights and highlights
Video Highlights: The Mindset of Improv in Sales
Check out the top five video highlights from the discussion with John Sweeney of The Brave New Workshop below…
1. Adapting Your Business Based on Customer Conversations
2. The Importance of Humanity: Tools, Skills, and Mindset
3. The Importance of Improvisation
4. Overcoming Your Fear and Discomfort
5. The Humanity Behind Video Emails
Similar Episodes You’ll Enjoy:
- “Creating and Delivering Better Buying Experiences with Video” with Josh Fedie (Founder, SalesReach)
- “Using Suggestion to Sell Decisions and Good Feelings” with Paul Ross (CEO and Head Trainer at Subtle Words That Sell)
- “4 Steps to Better Storytelling” with Michael Ashford (Director of Marketing, The Receptionist )
Subscribe, Listen, Rate, and Review The Customer Experience Podcast: