Hiring and Onboarding Virtual Professionals

Last Updated June 23rd, 2021

 

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At 4 a.m., your business is unexpectedly flooded with hundreds of calls. Are you ready to take them? You may not be, but your virtual professionals are. Not only do they grant you the time you’ve been craving, but they can also improve the customer experience (CX) with processes and systems that work.

Today’s guest, Daniel Ramsey, created a virtual professionals business because it was a problem he solved for his own business. Then, he realized a lot of other people needed his solution. He typically delivers a 3 to 5% profit to a company’s bottom line by providing smart, dedicated virtual assistants to answer thousands of calls a day in four areas: sales, marketing, admin, and service and support.

Daniel is CEO and Co-founder at MyOutDesk, where he alleviates anxiety, aligns expectations, and enables scaling with long-term virtual professionals. For businesses that are scaling and growing, MyOutDesk provides instant talent to give them back their time.

Daniel and I discussed…

How misaligned expectations shape the customer experience
What the process of vetting and matching virtual professionals for customers looks like
What steps are necessary for employee and customer success
Why calling people back is a massive value proposition
How virtual assistants earned a shout-out in Tim Ferris’ “4-Hour Workweek”

 

 

Hiring and Onboarding Virtual Professionals

Enjoy Episode 143 of The Customer Experience Podcast on the go by listening with your favorite podcast player …

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We also embed full, searchable audio in each conversation’s blog post, so you can hear — and even search — the recording with Daniel Ramsey right here …

 

 

 

 

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Video Highlights: Hiring and Onboarding Virtual Professionals

Check out the top five video highlights from the discussion with Daniel Ramsey of MyOutDesk

 

1. Misaligned Expectations and CX

 

 

2. Vetting and Matching Virtual Professionals for Customers

 

 

3. Gating Steps for Employee and Customer Success

 

 

4. Value Proposition: We Will Call You Back

 

 

5. Tim Ferris and the Rise of Virtual Assistants

 

 

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Ethan Beute

Ethan Beute | About The Author

Chief Evangelist at BombBomb, co-author of Rehumanize Your Business, and host of The Customer Experience Podcast, Ethan collects and tells stories of clearer communication, human connection, and higher conversion with simple, personal videos. BA: University of Michigan. MBA: University of Colorado-Colorado Springs. Fresh air & clean water.

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