Video Email in Zendesk | BombBomb

Build better relationships, resolve issues faster, and improve customer satisfaction with video in Zendesk.

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BombBomb makes Customer Success personal again by making it quick and easy to record, send, and track the results of video messages directly in Zendesk.

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Customer Success teams are constantly striving to provide a better customer experience - to get the tone right, to reach resolution quickly, and to create successful and satisfied users. While most Customer Success teams rely exclusively on plain text emails, phone calls, and maybe a few canned videos, BombBomb gets your team face to face with your customers to communicate more clearly, connect more effectively, and build better relationships

Rehumanize your customer experience with simple video.

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LIVE VIDEO RECORDING

Quickly and easily record and send videos directly within Zendesk to resolve issues “in person” in order to communicate more clearly and boost customer satisfaction.

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SCREEN RECORDING

Demonstrate, illustrate, present, and explain things more effectively, which reduces time to resolution. Bonus: your face can be recorded along with your screen to build connection and add a smile!

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PATENT-PENDING VIDEO TECH

We’re uploading and encoding while you’re recording, so your video’s instantly ready to send. Plus, we detect the precise video format your recipient requires to reduce loading time and buffering.

Actionable Insights and Measurable Results.

Not sure who’s engaging with your support sends? Not sure if video’s really making a difference in your customers’ and team members’ lives? We show you everything you need to know about what you and your team are sending out.

AUTOMATIC TAGGING

MEASURE & EDIT

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Rehumanize your Macros with Video.

You have Macros for those same few questions you get basically every day. With BombBomb in Zendesk, you can insert pre-recorded videos to rehumanize your macros, saving time and getting the tone right the first time.

EASILY INSERT VIDEOS

BETTER FOR CUSTOMERS

ZENDESK TAGS

BETTER FOR YOUR TEAM

Learn More
RESULTS WITH BOMBBOMB

At BombBomb, our Customer Success team practices what we preach. We’ve been using BombBomb with Zendesk for a while now, and here’s how we're winning:

REDUCED TIME-TO-RESOLUTION

INCREASED ONE-TOUCH RESOLUTION

INCREASED SATISFACTION SURVEY COMPLETIONS

Ready to try BombBomb in Zendesk?

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Actionable Insights and Measurable Results

Not sure who’s engaging with your support sends? Not sure if video’s really making a difference in your customers’ and team members’ lives? We show you everything you need to know about what you and your team are sending out.

  • AUTOMATIC TAGGING

    Robust reports based on automatic video tagging allows you to track the return on your BombBomb video investment.

  • MEASURE & EDIT

    Track engagement, satisfaction, and resolution times for video and non-video responses - across the team and by individual team member.

SET UP REPORTING

Rehumanize your Macros with Video

You have Macros for those same few questions you get basically every day. With BombBomb in Zendesk, you can insert pre-recorded videos to rehumanize your macros, saving time and getting the tone right the first time.

  • EASILY INSERT VIDEOS

    Rehumanize your Macros by easily inserting one-to-one videos, pre-recorded videos, or screen recordings, to improve efficiency, increase engagement, and save time.

  • BETTER FOR CUSTOMERS, BETTER FOR YOUR TEAM

    End the back-and-forth, typed-out email exchanges earlier for happier customers and happier support team members.

  • ZENDESK TAGS

    Easily compare and contrast your team’s productivity and customers’ experience with pre-made Zendesk tags.

REQUEST A DEMO