Customer Success teams are constantly striving to provide a better customer experience - to get the tone right, to reach resolution quickly, and to create successful and satisfied users. While most Customer Success teams rely exclusively on plain text emails, phone calls, and maybe a few canned videos, BombBomb gets your team face to face with your customers to communicate more clearly, connect more effectively, and build better relationships
LIVE VIDEO RECORDING
Quickly and easily record and send videos directly within Zendesk to resolve issues “in person” in order to communicate more clearly and boost customer satisfaction.
Demonstrate, illustrate, present, and explain things more effectively, which reduces time to resolution. Bonus: your face can be recorded along with your screen to build connection and add a smile!
PATENT-PENDING VIDEO TECH
We’re uploading and encoding while you’re recording, so your video’s instantly ready to send. Plus, we detect the precise video format your recipient requires to reduce loading time and buffering.
Not sure who’s engaging with your support sends? Not sure if video’s really making a difference in your customers’ and team members’ lives? We show you everything you need to know about what you and your team are sending out.
MEASURE & EDIT
You have Macros for those same few questions you get basically every day. With BombBomb in Zendesk, you can insert pre-recorded videos to rehumanize your macros, saving time and getting the tone right the first time.
EASILY INSERT VIDEOS
BETTER FOR CUSTOMERS
BETTER FOR YOUR TEAM
At BombBomb, our Customer Success team practices what we preach. We’ve been using BombBomb with Zendesk for a while now, and here’s how we're winning:
INCREASED ONE-TOUCH RESOLUTION
INCREASED SATISFACTION SURVEY COMPLETIONS