Retain more customers by reaching out at the first sign of disengagement.
When usage drops or customers go quiet, a well-timed personal video shows care and opens a line of communication. Video helps you retain customers before they churn.
Drive customers to get started.
Reach out after activity levels decrease.
Check in when key actions aren’t completed.
Follow up after a negative CSAT or support interaction.
Acknowledge the usage gap without judgment.
Ask if the person needs support, resources or clarity.
Suggest a call or link to helpful content.
“Hi [Name], I noticed it’s been a while since you logged in. Just wanted to check in and make sure you’re getting the most out of BombBomb. If there’s anything we can walk through together, if you hit a roadblock, I’m here to help. Also, in case you haven’t seen this yet, I thought this guide on how to [insert helpful resource] would be valuable!”
Timely video outreach reduces cancellations.
Open communication prevents silent drop-offs.
Customers feel heard and supported.
