Delight customers. Maximize LTV.
Use timely and tailored video messages to connect with customers and address issues that could ultimately lead to a cancelled account.
Help users get off to a fast start and recognize value quickly.
Get ahead of leading churn indicators by intervening when key activities or behaviors slow down.
Help customers get through important checkpoints that further demonstrate the value of your offering.
Deliver exceptional and empathetic customer support after every single touch point with a customer.
Acknowledge the usage gap without judgment.
Ask if the person needs support, resources or clarity.
Suggest a call or link to helpful content.
“Hey [Name]—I noticed it’s been a while since you logged in.
Just wanted to check in and make sure you’re getting the most out of BombBomb. If there’s anything we can walk through together, if you hit a roadblock, I’m here to help.
Also, in case you haven’t seen this yet, I thought this guide on how to [insert helpful resource] would be valuable!”
– [Your Name]
Timely video outreach reduces cancellations.
Open communication prevents silent drop-offs.
Customers feel heard and supported.
