Promote customer success from day one with proactive, personalized onboarding and ongoing retention videos.
Personalized onboarding and retention videos show customers they matter…deepening engagement, reducing churn and building loyalty.
Make customers feel valued from the start.
Regular touch points at key moments (Day 7, 30, 90).
Address common hurdles or inactivity.
Reinforce value ahead of renewal dates.
Welcome or reconnect authentically.
Offer specific resources or tips to encourage usage and success.
Provide clear next steps for further assistance.
“Hey [Name]! Welcome to [Your Company]. Just checking in to see how your first week has been and make sure you’re set up for success. Here are a few quick tips [mention specific resources or advice]. Any questions or need help? Just reply, I’m always here to support you.”
Customers become proficient sooner.
Proactive check-ins prevent issues early.
Customers who feel supported renew at higher rates.
