We understand that your favorite business tools are the ones that add value, rather than steps, to your daily workflow. That’s exactly why we built BombBomb Video directly into one of the world’s most popular platforms: Google Chrome.
With the BombBomb Video Chrome Extension, you can instantly record and send personal videos without leaving your current tab in Chrome. It’s now easier than ever to get face to face with the people that matter most to your business within your favorite sites, tools, and systems.
With the ability to send yourself, your screen, or a combination of both through virtually any channel, you have countless opportunities to humanize your communication by replacing your plain-text messages with personal video. Here are a few of our favorite use cases.
Video Email
Gmail | Outlook | Salesloft | Outreach.io
Gmail
The BombBomb Video Chrome Extension upgrades Gmail from an inbox to a full video engagement platform.
On top of getting the BombBomb Power Wheel (see image) within every compose and reply window, you’ll get an email activity feed that tracks every email sent and opened, link clicked, and video played. Features of the Power Wheel include:
- Video recorder
- Screen recorder
- Video library
- Email and video tracking
- Snippets (libraries of canned responses)
- Recipient “Reply with Video” option
- Scheduled email send
- Reminders (Alerts when sent emails aren’t opened after specified amount of time)
Learn more about BombBomb Video for Gmail.
Outlook
Depending on what version of Outlook you use, you’ll either want to use the BombBomb Video Chrome Extension or the Outlook Add-In. Both tools will enable you to record and send video emails from Outlook, but the Outlook Add-In provides additional email tracking.
Outlook Add-In Features:
- Video recorder
- Screen recorder
- Video library
- Email and video tracking
Chrome Extension Features:
- Video recorder
- Screen recorder
- Video library
- Copy/Paste video into Outlook message
- Copy/Paste url for video anywhere
Salesloft and Outreach.io
The BombBomb Video Chrome Extension adds video email to Salesloft, Outreach.io, and any other sales engagement platform that sends rich-text emails. Use the Chrome Extension to record yourself, your screen, or a combination of the two, and add those videos to individual emails or your cadences / sequences. You can send your videos in the form of short URL, still-image video thumbnail, or a 3-second animated preview.
BombBomb Video provides unlimited video recording and storage, and you can access your entire video library right within the Chrome Extension for easy sharing within Salesloft, Outreach, or any other platform you communicate through.
Step by step instructions on how to send videos through Outreach.io.
LinkedIn InMail
LinkedIn is the best social platform for building and cultivating business relationships. Obviously, when possible, the most effective networking strategy is in-person interaction. Through LinkedIn, however, the best and easiest way to digitally build rapport is through video.
The BombBomb Video Chrome Extension helps you stand out in a crowded LinkedIn InMail inbox by making it easy to record and add videos to LinkedIn InMail direct messages. You can also capture custom video thumbnails to provide additional context for and drive engagement with your videos.
Simply open the Chrome Extension to either record a personal video or select a video from your library. By copying your video’s short url and pasting it in your LinkedIn message, you effectively embed a video directly into your InMail message.
LinkedIn InMail shows link previews to the message recipient, so your BombBomb video thumbnail will appear as a clickable button alongside your video link and any accompanying text you provide within the message.
Building relationships on the world’s largest professional network has never been easier.
Learn more about BombBomb Video in LinkedIn.
Slack
Slack is an incredible team collaboration tool that’s made even better with the ability to send video messages to individuals, groups, and channels. The BombBomb Video Chrome Extension is perfect for those situations when your message would be more impactful or understood more clearly if it were delivered in person rather than text.
Whenever you want to deliver an “in-person Slack message,” all you have to do is record a quick video in the BombBomb VideoChrome Extension and paste the short URL of the video into your message. Slack automatically shows link previews when URLs are shared in a message, so your video thumbnail will appear as a call to action for your recipient to click and watch.
Click here to request a demo of BombBomb Video for internal communication.
CRM
A software that manages your business relationships should also enable you to build and deepen those relationships. If you send personal emails out of your CRM, and your email composer isn’t limited to plain text, then BombBomb Video can be your solution to getting face to face with your leads and contacts.
Using the BombBomb Video Chrome Extension, you can leverage your best asset – yourself – within your CRM emails. Simply record a video [or select one from your library] and paste it into your email compose window. Videos can be added as short URLs, still-image thumbnails, or 3-second animated previews depending on system capabilities and personal preference.
Salesforce
BombBomb has a native integration with Salesforce which allows you to record and send videos to your leads and contacts directly from their Salesforce records. Additionally, Gmail video email engagements can be tracked as contact/lead activities within Salesforce.
Click here to learn more about BombBomb Video for Salesforce.
Customer Support Ticketing System
Sending personal videos in response to customer tickets is the best way to humanize your support team and resolve complex, frustrating customer issues. Combining personal webcam messages with screen recording videos delivers a much more engaging and memorable customer experience than you can through plain-text messages.
Whenever you want to deliver an “in person” message to your customers, you can open the BombBomb Video Chrome Extension, record a new video or select a pre-existing video from your library, and insert it into your email compose window without ever leaving your ticketing system.
The three most popular Customer support video use-cases are:
- Defusing angry customers with a warm, personal message that humanize the support representative
- Providing walkthroughs or answering questions within their software.
- Answering very common questions quickly and easily with a saved video that’s shared with the entire team.
Click here to request a demo of BombBomb Video for your customer support team.
Zendesk
BombBomb native Zendesk allows you to resolve tickets with
personal videos and insert videos into your macros for team-wide usage. Additionally, our Zendesk integration actually enables you to track the performance and ROI of video.
BombBomb automatically tags each of your tickets so you can actively measure performance and time-to-resolution of text vs. video email. By using the BombBomb + Zendesk integration, we’ve seen our one-touch resolution increase by 55% and our time-to-resolution improved 82%.
Request a demo of BombBomb Video within Zendesk.
When it comes down to it, the BombBomb Video Chrome Extension enables you to send personal videos videos anywhere you can paste a link. So if you’re ready to go from a faceless body of text that goes ignored, to a real person who stands out through any channel you communicate through, then request a demo of the BombBomb Video Chrome Extension today and start getting face to face at scale with the people that matter most to your business.
