New Feature: More Video Insights for a Stronger Lead Follow-Up Process

Last Updated January 15th, 2020

In case you didn’t see, we’ve completely rebuilt our Video Tracking Pages to not just enhance your current lead follow-up process, but to also show you the percentage of the video that was watched for each video play. 

Since we always strive to “work where you work,” rather than make you come to the Video Tracking page to see individual video engagements, we decided to bring this information directly to your inbox. We’re excited to announce Video Watched Notifications, available to turn on now within your profile in the “Notifications” settings.

BombBomb Video Watched Notifiications

We’ve always provided you with the option to receive real-time push notifications on your phone and desktop when your videos are watched. Now once your video viewer finishes watching your video, you’ll also receive an email notification telling you exactly how much of the video they watched.

While our email and video tracking alerts have always helped you know who to prioritize or follow up with, our new Video Watched Notifications will help you know how to follow up. Understand who is most (and least) engaged with your videos to contextualize your message and provide a more personalized buyer or customer experience.

How to turn on/off Video Watched Notifications

Within the BombBomb web application, navigate to the “Notifications” section of your profile. Here you can toggle your Video Watched Notification on or off.

How we identify your video viewers and improve your lead follow-up processes.

When you email your video through the BombBomb platform or one of our supported integrations, we’ll tell you exactly which email address played your video. However, when you don’t share you video via email (i.e. LinkedIn direct message, Slack channel, text message, etc.) we aren’t able to associate that with any specific email address. We still want to notify you that it was played, but since we can’t identify the specific viewer, we list is as “Someone.”

FAQs

Q: Does the Video Watched Notification replace Real Time Alert emails on video plays from emails sent out of the BombBomb platform?

A: Yes. These will fully replace the Real Time Alert emails starting March 1, 2020.

Q: How long does it take to receive the Video Watched Notification?

A: Video Watched Notifications are sent once the “Video Watch Session” is complete, which can take up to 20 minutes.

Q: Can this setting be toggled on/off on a per-video basis?

A: Not at this time.

Already a BombBomb user?

Log in and turn on Video Watched Notifications for all of your videos right now.

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Taylor Wagner | About The Author

Taylor is a Product Marketing Manager at BombBomb. He's passionate about hiking & mountain biking, eating lunch way before noon, and leaving things better than you found them.