In 2018, we experienced another year of significant growth. BombBomb increased revenue more than 40% year over year, increased customer count, and expanded product offerings. To help continue this progress, we hired Jeff Adkins as the Vice President of Customer Success and Robert Yen as Vice President of Engineering,
Jeff joins us after working as a Senior Customer Success Executive at ZenDesk, a customer service software company that surpassed a $500M Annual Revenue Run Rate in 2018. Before that, Jeff worked as the Director of VOC & Customer Experience at Prosper Marketplace, a peer-to-peer lending marketplace that connects borrowers and investors, with over $2 billion in loan origination. He brings experience in SaaS, Global BPO, banking and telecommunication firms; coupled with leading high-growth Silicon Valley startups.
“Jeff comes to us as a highly regarded Senior Customer Success Executive from Zendesk – a SaaS company that we partner with, use their product, and greatly admire. We are honored to have him. We know that BombBomb and our customers will benefit greatly from his vision and leadership.” Explains BombBomb, Senior Vice President of Operations, Jonathan Bolton.
“Joining BombBomb is one of the most highly anticipated and exciting moments of my life.” Adkins explains, “The team, culture, and values are so closely aligned with who I am at my core and the mission to Rehumanize the Planet by helping others build more authentic relationships is the summation of my entire career.”
Along with Jeff, we also brought on a new VP of Engineering, Robert Yen. Robert has 25 years of management experience in the technology industry. Robert is joining us from CACI International, where he worked with organizations across the country to successfully implement agile transformations at scale. Prior to CACI, Robert was the R&D Site Director for the Colorado Springs VMware R&D facility where he lead a team of over 80 Engineers.
“Robert’s background nurturing winning teams will help BombBomb’s technology group reach new heights of excellence with our software. Robert’s unique blend of people development and process mastery will deepen BombBomb’s engineering team’s skills in delivering high value software to our customers.” Explains Senior VP of Engineering, Patrick McDavid.
“I am very excited to be joining the team at BombBomb. The people here are very talented and extremely passionate about helping our customers grow and succeed. The team is entirely focused around our goal to “Rehumanize The Planet”.” Explains Yen.
As we continue to grow our business and our product, we have worked to bring on talent that understands where the company is moving especially now as we work to bring on larger enterprise customers in a variety of different industries.
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