Methods to Manage the Inbox Madness

Last Updated June 10th, 2022

Dr. Melissa Gratias, Melissa Gratias PhD, productivity coach, productivity expert, email inbox, managing email, managing your inbox, inbox tips, email tips, The Customer Experience Podcast, digital pollution, human-centered communication


Listen to “205. Methods to Manage the Inbox Madness w/ Melissa Gratias” on Spreaker.

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Too many of us start our work days with 300 unopened emails in our inboxes. Or 3,000. It causes us to shut down mentally because, on a visceral level, we understand that every unopened email is an unmade decision.

The psychology behind the overwhelm of email overload focuses on productivity as a skill, not a personality trait. Fortunately, the solution to making progress in your email inbox is easier than it may seem — and based entirely on how you work and thrive.

Our guest today is psychologist and productivity expert Dr. Melissa Gratias. Melissa is the Owner and Principal of Progress Not Perfection. She’s also featured in the award-winning BombBomb documentary “Dear {first_name}: A Business Case Against Digital Pollution.”

Melissa is passionate about the dissonance between human connection and our virtual work interactions. Why do we, in a sense, gear up for battle whenever we interact with those we work with daily?

In addition to her current role, Melissa is a speaker, author, blogger, and coach. Today, she shares her thoughts on decision fatigue and the psychology behind the impossible goal of getting every task on our list done (and how this directly relates to our need for human connection).

Melissa also offers practical tips to achieve an organized workday and shares her thoughts on underlying hindrances to success. She also talks about how increasing trust in others creates healthy lines of work-life balance — allowing us to work at our fullest potential. “When we are willing to open ourselves up to the other humans we work with, we open up lines of communication, and we increase trust,” she said.

Listen in and learn:

How to prioritize progress above perfection
Why your inbox is a train station platform
What tricks can help you achieve a sustainably organized workday
How to discern the difference between effective and efficient
Which underlying problems keep people from achieving success



Methods to Manage the Inbox Madness

Hear Episode 205 and any other conversation on The Customer Experience Podcast in your favorite podcast app …

In your podcast app, please make one extra click to rate the show – or even type up a short review. It’s very helpful!


We also embed the full conversation and make it searchable right here in these blog posts. The recording with Melissa Gratias is right here …

Listen to “205. Methods to Manage the Inbox Madness w/ Melissa Gratias” on Spreaker.



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Video Highlights: Methods to Manage the Inbox Madness

Check out the top five video highlights from the discussion with Melissa Gratias


1. Customer Experience is Feeling Seen, Validated, and Ready to Buy



2. One Size Fits One



3. The Productivity Problem



4. Digital Pollution



5. Quality Versus Quantity in Sales Outreach



Bonus: Melissa’s Full Interview for “Dear {first_name}”


Bonus: Dear {first_name}: A Business Case Against Digital Pollution


Links Related to This Conversation:



Other Episodes You’ll Enjoy:



Subscribe, Listen, Rate, and Review The Customer Experience Podcast:



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Ethan Beute | About The Author

Chief Evangelist at BombBomb, host of The Customer Experience Podcast, and Wall Street Journal bestselling co-author of Human-Centered Communication and Rehumanize Your Business, Ethan Beute collects and tells stories of clearer communication, human connection, and higher conversion through simple, personal video messages. BA: University of Michigan. MBA: University of Colorado-Colorado Springs.

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