Trust matters when it comes to relationships. Therefore, it matters when it comes to the customer experience. People line up at the Apple Store’s Genius Bar in part because... read more
You've got one hundred days to make customers for life. Do you know which tools, techniques, and touches to employ to guarantee they’ll stay? Joey Coleman does. He's a... read more
If you think a checked box or a 1-10 rating on a survey is the only way to measure customer satisfaction, you’re in trouble. Customers give us feedback in... read more
Your sales strategy is as much science as art. The secret is to understand how to improve the way customers buy, renew, and get retained. Jeremy Donovan, Senior Vice... read more
For better or worse, your customer’s experience is your brand - the collective thoughts and feelings with which they're left based on all their touchpoints with your people, product,... read more
Darin Dawson wants to rehumanize communication. And the planet. “I just think people are better face to face.” Today, almost all of us rely on email, texting, message boards,... read more
Sometimes it’s a bad thing when the sales team closes the deal. A customer experience may involve a salesperson promising something that the customer success team can’t deliver. This... read more
If you want to know why customers leave and how to win them back, you're in the right place. Our guest this week is David Avrin, a customer experience... read more
“With any brand that you frequent, that you're fond of, or that you use, there's been a journey of some kind,” says Kurt Bartolich, the founder of GUTS Branding,... read more
It's said that empathy is the ability to walk a mile in someone else’s shoes. For Rachel Ostrander, the Director of Runner Experience at Brooks Running, customer experience is... read more
Whether you’re selling to a customer online or speaking in front of a live audience, communicating a shared belief connects us. To dive into that concept, I spoke with... read more
Your content is embedded into your customer experience. When done well, content acts "always in service to the customer" while it simultaneously works in service to our brand, our... read more
Is your company showing its age? Businesses are just like people. They must stay healthy and agile, or watch their enterprise arteries harden through lethargy and face an early... read more
If your company is truly innovating, you need to be evangelizing. And it might make sense to charge one person with that mission. A "Chief Evangelist" search in Google... read more
You feel cheated. You‘ve tried to create amazing content to win the content marketing game. And yet your revenue hasn’t shot through the roof. Why? The problem isn’t your... read more
Bad news: You’re probably losing current and future money right now. How? Through inaction on your most important business asset ... relationships. Business people pay lip service to relationships all... read more
If your customers can’t trust you, how long will you stay in business? Probably not long. You’ll dwindle, flounder, and grasp for meaning and a customer base. If your... read more
At the center of everything, at the core of your business, what is the most single most important thing you and your team deliver? The customer experience. Everybody knows... read more
A first-of-its-kind event is coming to the heart of Denver in the spring - a video summit specifically designed to help real estate and mortgage professionals rehumanize their communication and... read more
The use of video continues to gain momentum quickly. Video's showing up in more and more places. So how do you make yours stand out? And how do you make... read more
Who do you know with beautiful home tour and community videos? Who’s taking the time to update their sphere with unique consumer education? Who’s got the best video email communication strategy?... read more
Steve Hougard is a mortgage professional who approaches his business thoughtfully. Like many of the best, he wins through relationships, referrals, and online reviews. Based in Cardiff-by-the-Sea, California, Steve and... read more
When BombBomb was founded back in 2006, "video email" wasn't really a thing. We've invested a lot of time and energy in explaining what it was, how it works, and... read more
Why the Vaynermedia Daily Digital Deep Dive? Here at BombBomb, we're always working and investing in ourselves, our company, and our product for the benefit of our customers. What's the... read more
No matter our role or title, we all sell. Whether it's a product or service for a specific price or it's an idea or opportunity, we're advancing our ideas with... read more
Characterized by an approach that's long-term, more personal, and less transactional, relationship marketing is something James Carbary lives out every day as a LinkedIn community builder, social media influencer, Huffington... read more
Personal passion drives your best work. It also drives ours! Fortunately, we've got a team of passionate people. And one annual tradition, in particular, helps feed that day-to-day passion within... read more
"That's how we do it around here!" Video first real estate coach Tom Ferry uses this phrase to capture the concept of company culture. It's all about norms and standards.... read more
Prompt is a real estate marketing system that blends automation with your personal, human touch. Launched in early 2017, thousands of agents rely on it for done-for-you content and consistent... read more
Now LIVE in every BombBomb account: a brand new dashboard. Manage email contacts. Send videos to one person, a few people, a list of people, or several lists of people.... read more
From a marketing standpoint, what others say about you is far more valuable than what you say about yourself. And while you may be doing a great job with online... read more
You've got a message best delivered in person, but you can't overcome the time or distance between you and the person or people with whom you want to share it.... read more
4 years? 6 years? It’s hard to say how early BombBomb was. And in hindsight, of course, we were right on time. And so are you. When BombBomb was... read more
I recently picked up a few texting tips from an unexpected source that can be applied to your lead response and conversion process. And they were very familiar. A couple... read more
Every real estate business is different. And so are real estate CRMs. So, which CRM is best for you and your business? Find out on this live webinar - directly... read more
Gmail results improve - and often dramatically - when you add BombBomb to your inbox. That's the takeaway from a recent survey with nearly 400 participants. 78.8% of people report... read more
This guest post is written by content strategist, author, and entrepreneur Kyle Gray of Conversion Cake. Thanks, Kyle! The long-term success of a book on Amazon hinges on a strong... read more
One of the inaugural partners in Zillow's Tech Connect program, BombBomb's helped real estate agents instantly, automatically, and personally follow up with people who inquire through their profile or one... read more
Our friends at Easy Agent Pro reached out to invite us to add to their rich YouTube channel. They teach and train on all aspects of marketing and our contribution... read more
Among tens of thousands of professional speakers around the world, only 200 or so have been inducted into the CPAE Speaker Hall of Fame. A pro's pro, Brad Montgomery is... read more
A new mobile video app, Apple Clips allows you to add text to video automatically as you're recording the video. Save it to your camera roll or send it straight... read more
"BombBomb + Matterport = $11.5 Million Sale!" That's a subject line of an email I'm definitely going to open. And an animated preview of a video I'm absolutely going... read more
Typed-out text can mislead. Have you ever misread an email? Or been misunderstood in a text message? Of course. We all have. And it's because plain, typed-out text strips out... read more
A sales professional who's sent more than 500 videos from her BombBomb account, Nancy Chapin says that simple videos have "totally transformed" her business and "can't imagine" what her business... read more
What do our software developers work on when they can work on anything they want? It's time for you to find out! BombBomb's third annual Hack Week is in the... read more
Making the transition from real estate agent to agent team. Is it the right thing for you? When, why, and how do you do it? Kris Lindahl successfully made this... read more
Gmail productivity tip: don't let sales opportunities slip through the cracks or get buried in your inbox. Set a reminder to bring any email back to the forefront with opportunity... read more
You've got a valuable video opportunity every day, but you're likely letting it go by. The opportunity: to be more clear, effective, and memorable in your digital communication and to... read more
As in all aspects of our lives, we make mistakes in business. To recover and move forward, we apologize. See a video example that won real estate agent "Super" Mike... read more
This guest blog post was written by Shaun Daggett, an FAA licensed UAS pilot based in Colorado Springs, CO. Everywhere you turn these days, drone video is a hot topic.... read more
One of the challenges of sending email successfully is that you're not sure when to send or what to say. One advantage of holiday email sending is that it covers... read more
"This has changed everything for me." A real estate agent in Jacksonville, Florida, Josh Rogers shares his biggest struggle in sales and how he overcame it. The best part... read more
Car Buyers: Turning Auto Leads into Customers - and Keeping Them Building "know, like, and trust" with your new leads, prospects, and past customers is obviously fundamental to making... read more
Video Survey: How Does It Improve Sales Results? Video email with BombBomb is changing the way people are growing their businesses. Over the years, we've collected many hundreds of... read more
Improve Your Sales Communication Let's face it. It's hard to get face to face with your prospects, clients, and other people directly and indirectly responsible for your success. But that's... read more
10 Real Estate Marketing Tips for More Effective Emails Yes, it's been around for decades. No, it's not as shiny as some of the newer marketing channels. But, yes, email... read more
Being perceived as an authority helps you win influence ... according to science. Influence and persuasion, of course, help you connect and convert more effectively. But many sales professionals... read more
Video for Sales: Choosing the Right Video Camera for the Right Job Videos' not just for your agency or for your marketing department anymore. There's a strong movement toward video... read more
As promised this summer, BombBomb for iOS is about to get several serious upgrades. Scheduling. Reminders. Email designs. Better workflows for texting and social sharing. It's all coming to our... read more
Your days of typing the same email again and again are over, as are your days of recording the same video again and again. You can now save and reuse... read more
Mark and Laura Anderson, Keller Williams real estate agents in Vadnais Heights, Minnesota, have been BombBomb customers for nearly four years. Of the 1,000+ videos they've recorded and sent, Laura's... read more
Among the sales professionals who use BombBomb to win more opportunities every day are those in auto sales. Meet Kinny Landrum of Toyota of Bowling Green. Hear why he... read more
Video for sales can be seen through the lens of dual process theory. Really. Some video to support your sales process should be done quickly - spontaneous and emotional.... read more
For many reasons, your sales process will benefit from video - even if it's not scripted, produced, and polished. At a high level, video for sales is about human connection and... read more
Every year, I cut my Russian Sage way, way back. And every year, it grows in more full than ever. Just as we need to prune and thin our trees,... read more
Did he get that important email? Did she take a look at the details you sent? No need to wonder. Set up a Gmail reminder with the new BombBomb PowerWheel.... read more
Make your email or video email right now. Send it at any day or time in the future! Learn how to schedule Gmail sending with the new BombBomb PowerWheel. (more…)
We've long tracked your email opens and video plays on Gmail sends. Now, with the new BombBomb PowerWheel, you get easier access to Gmail tracking, plus additional upgrades. When you... read more
BombBomb's allowed you to send a Gmail video email for more than 2 years now. With the new BombBomb PowerWheel, though, you've got newer and easier ways - and additional... read more
Email sucks. It's all spam. No one looks at it anymore. The youngsters are all on Snapchat. As with so many things, we often exaggerate. We declare things weak, ineffective,... read more
"Personalized" marketing is not personal marketing. Semantics? Sure! Are they both useful? Absolutely! But personalized and personal are not the same. Here's why - and how to benefit from both.... read more
Buzz. And lots of it. That's what we're seeing and hearing around 360 video. A key factor driving 360 video: the Ricoh Theta S, a 360 cam that costs less... read more
Congratulations! The video play in each of your video email sends is now more likely than ever. We know animated previews of your video produce higher video play rates than... read more
"Anything you would educate anybody on in an email or phone call can also be done using video." Real estate coach Travis Robertson shared this though in a conversation at... read more
How do we unlock and win sales opportunities? We build trust. And rapport. And relationships. How are big brands increasingly trying to build trust and convey authenticity? By... read more
A video message. Human and differentiating. Whether one-to-one or to a group, it's a personal touch. Tens of thousands of people in a variety of industries are winning with simple... read more
Better video email requires 3 things: empathy, value, and a clear call to action. When you keep this framework top of mind, you'll be making and sending messages... read more
Video connects people. Video helps you be there in person when you can't be there in person. Video communication allows you to get face to face with more people more... read more
People often ask us: what's the best video camera for video email? Short answer: The one you already own! People are winning more opportunities every day with a webcam video,... read more
Try BombBomb Free for 14 Days. Social selling. Is that a buzzword? Or a buzzphrase!? Regardless, if you're a sales professional, you've likely heard the term "social selling." Here's an... read more
Many buying cycles have changed. More people need and want more education and training. You need to stay in front of people - in a helpful and relevant way -... read more
With BombBomb, you can easily record and send video in Gmail. We also track all your opens and plays for all the emails and videos you send from Gmail. Now:... read more
BombBomb received survey responses from nearly 600 people about the big difference a simple video can make. Top line: 77% of people reported a lift from video email compared to... read more
"What's the right video length?" Great question. Common question. And one we'll approach here from a couple different angles. (more…)
If you hate cold calling, you're not alone. Even among top salespeople. One tactic we've seen successfully employed: send video to warm people up. Learn how and why it works... read more
Are you familiar with Dove's "Real Beauty" campaign? If you're not or if you need a refresher, click here to see a few spots, then come right back. It's one... read more
A video thank you message is one of the best and easiest videos to send. Learn why, when, and how to send them. (more…)
If you're using Gmail you can't not use BombBomb. Yes, that's a double negative. Yes, you should have BombBomb if you're using Gmail. Tracking in Gmail. Video sending from your... read more
Whether you're a real estate agent working to win a listing presentation or a sales professional of any kind working to win a sales opportunity, you're likely up against competition.... read more
Having built a career squarely at the intersection of technology and real estate, Steve Pacinelli brings significant value to the role of VP of Strategic Marketing, and will serve on... read more
Timely, relevant, and anticipated - the 3 most important things your emails and your marketing can be. See two examples of video email sends to an entire database that can... read more
Send videos in Gmail with the new pop-over video recorder from BombBomb! We've helped you send videos in your Compose and Reply windows for more than a year, but we... read more
Smile in video. Smiling benefits you, the people around you, the people who get your videos, and your results. It's healthy, attractive, and contagious. Learn a little more and link... read more
Wise Agent helps real estate agents build relationships, manage contacts, and manage transactions. BombBomb helps people build relationships through video. Now, you can build relationships with BombBomb inside Wise Agent.... read more
"Facial expressions of emotion are not only universally recognized and produced. Several lines of research indicate that they are biologically innate" (p 29). Humans are awesome. And not using video... read more
Successfully recruiting real estate agents means building relationships. As such, many brokers, owners, managers, and recruiters are using video email to make recruiting touches; it helps agents feel like they... read more
We're pleased to have thousands of real estate brokers and agents across the country and around the world using BombBomb to build relationships and grow their businesses. Some of them... read more
BombBomb is all about relationships. And results. Now, the two are combined into new marketing analytic. Introducing the Relationship Score from BombBomb! (more…)
If you're a REALTOR® and you're not using RPR (Realtors Property Resource) reports, read on. RPR reports are quick to pull - by street address, by neighborhood, by zip code,... read more
How do real estate agents prefer to be recognized by their broker, owner, or manager? What type of communication do they prefer - and how often? Real estate coach Tom... read more
Real estate coach Tom Ferry shared a National Association of REALTORS® statistic: only one in three real estate agents has a CRM (customer relationship management tool). This is just one... read more
“Your product makes what I do fun again. And my clients respond to it very well - and, really, that’s why I do it. I started it because I... read more
Seems obvious, right? If you're going to try to connect with other people, you want to make eye contact. If you're connecting through video email - one of the best... read more
Since real estate brokers and agents started using the BombBomb video email marketing software, many of them have asked "Does BombBomb work with Top Producer CRM?" Until today, the answer... read more
Zapier is a great middleware that allows you to set up if/then actions to happen automatically. With it, you can trigger actions in BombBomb and more than 200 other services... read more
To train you up on email marketing. To give you help to shoot and distribute videos. To provide support on lead capture, lead follow up, and lead conversion. BombBomb's got... read more
BombBomb is often asked "does BombBomb connect with ___________?" or "is BombBomb integrated with ___________?" or "if ___________ happens in my CRM, can ___________ happen in BombBomb?" Thanks to Zapier,... read more
BombBomb has long offered a mobile app for iPhones and iPads. Now, you can take your video email marketing account with you on your Android smartphone or tablet, as well.... read more
I love frequently asked questions (FAQs) as the foundation for your marketing. It makes great video content and can be distributed in a variety of channels In particular, short videos... read more
We like to make blog posts around frequently asked questions. FAQs provide a great foundation for marketing content in general. So, here's an answer to a question we get often... read more
The three main hurdles we see and hear from people new to video marketing and video email marketing are: 1 "I don't feel comfortable being on camera." 2 "I don't like... read more
Just as BombBomb stands squarely at the intersection of email marketing and video communication, Inman Next stands at the intersection of real estate marketing and technology. So when Chris Smith,... read more
Here's the latest "You Asked For It, So You Got It" feature to get added to the BombBomb video email marketing software. We've given you a third way to... read more
This post gives you a few basic tips and tricks to getting more from the BombBomb video email editor. The three main functions we demonstrate in the video... read more
We recently released the ability to build and send drip email marketing campaigns into the BombBomb system. Of course, you can drop video into these drip emails, making them more... read more
We've just released more improvements to the email editor, giving you more control over how your video emails look. For those of you who are really into specifics... read more
Email marketing is a growing industry. More and more companies are adopting the medium for a marketing channel, learning the general practices of how to maximize the channel, leveraging... read more
The last two newsletters have had the best content along with heart-grabbing videos, yet no one is opening them. Why are they passing by your best stuff? Like any news... read more