Sometimes it’s a bad thing when the sales team closes the deal. A customer experience may involve a salesperson promising something that the customer success team can’t deliver. This... read more
Some people come to BombBomb looking for a differentiator. And in our service, people find exactly that - a way to help you stand out and to have people feel... read more
If you want to know why customers leave and how to win them back, you're in the right place. Our guest this week is David Avrin, a customer experience... read more
“With any brand that you frequent, that you're fond of, or that you use, there's been a journey of some kind,” says Kurt Bartolich, the founder of GUTS Branding,... read more
It's said that empathy is the ability to walk a mile in someone else’s shoes. For Rachel Ostrander, the Director of Runner Experience at Brooks Running, customer experience is... read more
Whether you’re selling to a customer online or speaking in front of a live audience, communicating a shared belief connects us. To dive into that concept, I spoke with... read more
Your content is embedded into your customer experience. When done well, content acts "always in service to the customer" while it simultaneously works in service to our brand, our... read more
Is your company showing its age? Businesses are just like people. They must stay healthy and agile, or watch their enterprise arteries harden through lethargy and face an early... read more
If your company is truly innovating, you need to be evangelizing. And it might make sense to charge one person with that mission. A "Chief Evangelist" search in Google... read more