Apple Podcasts | Spotify | Google Podcasts | Stitcher Anything that happens after a sale can be defined as post-sale. And in a recurring revenue business, it’s post-sale... read more
Apple Podcasts | Spotify | Google Podcasts | Stitcher There’s a difference between repeat customers and loyal customers. It’s often subtle and sometimes difficult to distinguish (especially when... read more
Apple Podcasts | Spotify | Google Podcasts | Stitcher Eye contact is one of the quickest ways to build relationships. But if you’ve been on a video call... read more
Apple Podcasts | Spotify | Google Podcasts | Stitcher Feelings have always played a significant role in business and in relationships. Nonetheless, they’re more vital today than they’ve... read more
Apple Podcasts | Spotify | Google Podcasts | Stitcher Consumers have turned into prosumers. That's to say, most of us have taken on the persona of professional consumers.... read more
Apple Podcasts | Spotify | Google Podcasts | Stitcher Communication is so much more than just the words we hear. Communication is body language, tone, facial expression, and... read more
Apple Podcasts | Spotify | Google Podcasts | Stitcher The SDR/BDR role (sales development and business development) is hands down the toughest in sales. It’s often responsible for... read more
Apple Podcasts | Spotify | Google Podcasts | Stitcher The future of experience is hybrid. Moving forward, nearly every experience - from customer interaction to employee engagement -... read more
Apple Podcasts | Spotify | Google Podcasts | Stitcher In today’s world, there's no avoiding it. Digital communication is vital to our business relationships. We participate in remote... read more