Ethan Beute, BombBomb Blog

About Ethan Beute

Chief Evangelist at BombBomb, co-author of Rehumanize Your Business, and host of The Customer Experience Podcast, Ethan collects and tells stories of clearer communication, human connection, and higher conversion with simple, personal videos. BA: University of Michigan. MBA: University of Colorado-Colorado Springs. Fresh air & clean water.

Logan Lyles, VP of Customer Experience, Vice President, CX, Sweet Fish Media, podcast agency, B2B marketing, B2B sales, B2B growth, new CX role, CX role

So, You’ve Just Been Named VP of CX… Now What?

Apple Podcasts | Spotify | Google Podcasts | Stitcher You’re brand new to your customer experience (CX) role, which is brand new at your company. Everyone’s looking to... read more

May 10th, 2021 | The Customer Experience Podcast, The CX Podcast

Ali Biggs, product marketer, marketing director, Intercom, chatbot, conversational relationship platform, marketing team

Creating Conversational Relationships With Thousands of Customers

Apple Podcasts | Spotify | Google Podcasts | Stitcher The best conversation that you can have with a customer is one in which they don’t walk away without... read more

May 3rd, 2021 | The Customer Experience Podcast, The CX Podcast

Ethan Beute, Chief Evangelist, BombBomb, Employee Experience, Customer Experience, Research, EX research, CX research, The Service Profit Chain

Research: To Improve CX, Invest in EX

Apple Podcasts | Google Podcasts | Stitcher | Spotify Great employee experience (EX) drives great customer experience (CX). Great CX drives revenue growth. And great CX reinforces... read more

April 29th, 2021 | The Customer Experience Podcast, The CX Podcast

Leah Chaney, Chief Experience Officer, BetterGrowth, CX, Customer Experience, Acquisition, Activation, Adoption, Advocacy

The 4 A’s of Customer Experience

Apple Podcasts | Spotify | Google Podcasts | Stitcher Yes, everyone should want customer experience (CX) to be an integral part of their organization’s DNA. But they should... read more

April 27th, 2021 | The Customer Experience Podcast, The CX Podcast

Jason Bay, Blissful Prospecting, prospecting, SDR, BDR, business development, cold outreach, cold email, outbounding, sales prospecting, outbound sales

Bringing Empathy Back to Cold Emails

Apple Podcasts | Spotify | Google Podcasts | Stitcher The last cold email you received was probably disengaging at best and annoying at worst. This is likely the... read more

April 19th, 2021 | The Customer Experience Podcast, The CX Podcast

Mark Schaefer, Cumulative Advantage, Marketing Rebellion, human-centered marketing, customer centricity, human voice, modern marketing

Returning the Human Voice to Marketing

Apple Podcasts | Spotify | Google Podcasts | Stitcher Are you using technology that creates barriers between you and your customers? Because spam, robocalls, and LinkedIn automations may... read more

April 13th, 2021 | The Customer Experience Podcast, The CX Podcast

John Sweeney, The Brave New Workshop, professional speaker, improvisation, improv, comedy, theater, sales training, The Innovation Mindset

The Mindset of Improv in Sales

Apple Podcasts | Spotify | Google Podcasts | Stitcher A sales conversation, a customer service conversation, and a sales coaching session are, at heart, two-person improvisational scenes. The... read more

April 6th, 2021 | The Customer Experience Podcast, The CX Podcast

Robbie Kellman Baxter, Robbie Baxter, subscription economy, membership economy, The Forever Transaction, The Membership Economy, Netflix, subscription model, membership model, business model

Create Forever Customers With A Forever Promise

Apple Podcasts | Spotify | Google Podcasts | Stitcher A customer walks into a metaphorical restaurant, refuses to look at a menu, and orders the chef special with... read more

March 30th, 2021 | The Customer Experience Podcast, The CX Podcast

Jon Miller, marketing automation, Marketo, account-based marketing, ABM, Demandbase, Engagio, ABX, CX, account-based experience, customer experience

Shifting Your Focus to Account-Based Experience (ABX)

Apple Podcasts | Spotify | Google Podcasts | Stitcher Just because someone fills out a form doesn’t mean they’re ready to talk to a salesperson. Two problems stem... read more

March 23rd, 2021 | The Customer Experience Podcast, The CX Podcast

About Ethan Beute

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